FAQ
Custom Pillowcase FAQ for B2B Buyers
FAQ for B2B custom pillowcase buyers, including mainly EXW quotation, FOB/CIP/DDP options, no fixed MOQ, samples, fabric, size, color, packaging, lead time, and inquiry details.
What pillowcase products do you focus on?+
We focus on custom pillowcases for B2B buyers, including cotton, polyester, satin, printed, embroidered, hotel, and private label pillowcase orders.
Can I request custom size, fabric, color, and packaging?+
Yes. Please send your target size, fabric, color, quantity, packaging style, and destination market so we can confirm the best pillowcase solution.
Do you have a fixed MOQ for custom pillowcase orders?+
No. We do not set a fixed MOQ. Trial orders, small orders, custom pillowcase orders, and bulk orders can be discussed. The product price variable is size. Color and pattern are specification attributes, not price keys. Packaging, shipping, and special services are confirmed separately when required.
Which trade terms do you support?+
We mainly quote on EXW terms for custom pillowcase orders. FOB, CIP, and DDP can also be reviewed separately upon request based on destination, quantity, packaging, and shipping requirements.
Can you make private label pillowcases?+
Private label support can include custom labels, packaging, color selection, craft options, and carton marks after the order details are confirmed.
Can I get samples before bulk pillowcase orders?+
Yes. Samples are charged at product retail price plus shipping, and the sample cost can be credited toward the bulk order after confirmation. Sample dispatch time depends on stock and custom requirements.
What is the regular bulk order lead time?+
Regular stock and standard pillowcase orders usually take 3-7 days after order confirmation. Complex custom requests need separate confirmation before quotation.
What is your default packaging?+
The default packaging is a regular individual transparent zipper bag. Custom label, retail packaging, insert card, carton mark, barcode, and FBA label requests can be reviewed after the buyer provides the required files.
Can you print buyer artwork or embroider a logo?+
Yes. Printing, embroidery, care labels, hangtags, insert cards, and carton marks can be reviewed after the buyer provides artwork files, size, position, color, quantity, and packaging requirements.
How do you check products before shipment?+
Before shipment, we check the order details, inspect product condition, take photos for confirmation, and arrange pickup or shipment after buyer confirmation.
What if defective products are found?+
If defects are found before shipment, we replace the affected items before release. After delivery, each case is reviewed based on photos, order details, and the confirmed requirements.
Can you ship to my China freight forwarder?+
Yes. We can support delivery to the buyer’s China freight forwarder. Freight and pickup requirements should be confirmed before shipment.
Which payment methods can be reviewed?+
Wise, PayPal, and Payoneer can be reviewed for suitable orders. Payment terms are confirmed case by case, and bulk orders usually require a deposit before production and balance before shipment.
How should I send a pillowcase inquiry?+
Send the product link, expected quantity, fabric, size, color, packaging request, preferred trade term, and any reference requirements by WhatsApp or Email. We will confirm details mainly on EXW terms, with FOB, CIP, or DDP reviewed when requested.